Call Forwarding

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Call Redirection

There are several events that may trigger the redirection of an incoming call. The PBX differentiates between the following cases:

• Always: All incoming calls are forwarded. For example, this can be used when you are away and a colleague is answering your phone or when you want to redirect all calls to your cell phone.

• No answer: Calls are redirected after a certain time when the extension does not pick up. Typically, you use this to redirect incoming calls to an assistant or to your secondary phone in case that you are not sitting next to your telephone

• Busy: Calls are forwarded if the extension is busy. Typically you will program this number to redirect calls to a team assistant or to a colleague. This way incoming calls are answered when you are busy on another call.

To turn the "call forward always" on, dial *71. You will hear an announcement that asks you to enter the call forwarding number. Enter the number and press the pound key (#). The system will repeat the number and then hang up. If you want to change the forwarding number just call *71 again.

Alternatively you can turn on "call forward always" by dialing the *71 code plus the redirection number and then starting the call. This has the advantage that you can check the number on the display of your phone.

To disable "call forward always" dial *72. You will hear an announcement saying call forwarding has been turned off.

Programming "call forwarding on busy" works in a similar way. Dial 73 to turn it on and program the forwarding number. Like with the other codes, you can also put the number directly behind the star (*) code.

Dial *74 to turn "call forward on busy" off. To turn "call forward on no answer" on, dial *75. Like with the other codes, you can also put the number directly behind the star code (*). Your system administrator has set the time limit at which un-answered calls are forward. Please contact your system administrator if you want to change this value.

To disable the "call forward on no answer", dial *76.

Do Not Disturb

Do Not Disturb (DND) is similar to the call forward already described in the previous section. However, the typical case is that you temporarily don’t want to be disturbed (for example, because you have a meeting). To turn DND on, dial *78.

To turn DND off, dial *79.

If you are a member of a hunt group, the call forwarding conditions for your extension will not apply when the hunt group is called. But if you turn DND on, even calls that go to the hunt group will leave your phone silent.

Most VoIP phones have a button that acts in a similar way. However this DND function might not be available or might not work as reliably as setting DND for your phone on the PBX.

DND can be overridden by a person that has the DND override permission. Typically this is a secretary who should be able to call the boss, even if he is on DND.