User Redirection Settings

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The "Do not disturb" (DND) settings is used to keep the user from incoming calls. If this setting is turned on, then this extension will not receive incoming calls. Only extensions that have the permission to override DND will be able to call the extension. However, the extension can a all times place outbound calls.

The setting "Incoming anonymous calls" controls how incoming calls to the extension are treated. This setting does not affect calls that come from a hunt or agent group or internal calls.

• The "no special treatment" mode turns this feature off and sends all calls directly to the extension.

• The mode "reject call" will inform the caller that the extension does not accept anonymous calls. Calls will not be put through to the extension.

• The mode "pretend to be busy" also does not put the call through, but does not tell the caller why. The PBX will not offer camp on.

• The mode "ask for name" will prompt the caller for the name and then put him on hold while calling the extension. After reading out the recorded name, the extension may decide what to do with the call. Either the call can be accepted, or it can be sent to the mailbox or it can be rejected.

• The mode" ask for name even if the caller-id is present" will always ask for recording the name, even if the caller-id is available. Only callers which are on the white list are directly put through.

The "Hot Desking" setting is described in the separate page Hot Desking.

There are several ways of doing call forwarding.

• If you want to temporarily redirect all calls to another extension you can use the "Call forward all calls" setting. This setting affects only calls that are going directly to the extensions. If the extension is part of a hunt group or an agent group or the call origins from a paging group, the call is not being redirected.

• The "Call forward calls when busy" forwards calls only when the extension is busy. This condition is either true if the phone itself signals it is busy or the "Lines" parameters has been set for the extension and this number has been reached (see Registrations).

• The Call forward on no answer" kicks in when the phone rings, but there is no answer. The waiting time is defined in the domain and can be overridden by a user setting ("Call forward no answer timeout"). If the mailbox picks up earlier, this setting has no effect; if the call is being redirected, the mailbox timeout is cancelled.

All redirection settings can have one number, either internal or external. If the call is being redirected to an external destination, the PBX will use the dial plan of the extension for placing this call and it will charge the extension for this call.